Experience
Managing high-volume disputes for a leading digital bank. Focused on minimizing revenue leakage through accurate reason code interpretation and evidence retrieval.
Built strong relationships with internal and external stakeholders to streamline AML processes and ensure regulatory alignment.
Handled sensitive digital safety cases, ensuring platform compliance and user protection. Developed strategies to mitigate fraud risk in high-traffic environments.
Master of Science in Management with Marketing, passed with Merit.
Projects
Operating on a reactive, case-by-case basis limits visibility and efficiency. This project visualizes the issuer's dispute database, establishing a clear hierarchy of priorities designed to streamline daily operations and decision-making.
- Visual Prioritization: Color-coded status indicators for instant risk assessment
- High-Density Data: Terminal-style layout to minimize eye strain
- Issuer Workflow: Actions tailored to bank-side operations
| Transaction | Status | Details | Amount | Action |
|---|---|---|---|---|
| TX-88492011 | NO REFUND | 4853 – Credit Not Processed Auth: TX992001Z9201 Date: 2023-12-25 14:30 |
$1,250.00 | PROCESS |
| TX-11293844 | REFUNDED | 4853 – Credit Not Processed Auth: TX881102001 Date: 2023-12-24 09:15 |
$450.00 | CLOSED |
Real-time case assignment algorithm with intelligent load balancing across analyst teams. Reduces response time by 40% through priority-based routing.